THE GENERAL TERMS & CONDITIONS
The following terms and conditions apply to all our tours.
You must book directly with us at our shop, over the phone or by email. The reservation for daily tours must be done at least one day prior to your tour departure. The additional tour must be booked at the same time or directly by phone or email. The reservation for the package tours the payment of 30% deposit, If with overnight is only confirmed after the payment of 50% deposit. The rest of payment must be settled two days before pick-up. For further information or free consultation on tour itinerary or payment, please contact me through Whatsapp/Line at +6282145464399.
There is no travel insurance cover included in the price of the ticket.
Cancellation of your booking must be in writing or by email to Day Tour Company. Daily tours cancelled on the departure day of tours are subject to 25% cancellation fee counted from the tour prices. Cancellations made at the tour departure times are subject to 50% cancellation fee counted from the tour prices.
Deposit already paid will be discounted from the paid expenses as well as hotel cancellation fees or flight payments. The rest will be reimbursed to the sender after discounting the cost of bank transfer.
- MINIMUM PARTICIPANTS
The minimum number of participants to do the tour is 2 persons, except for special request.
- YOUR OBLIGATIONS AND RESPONSIBILITIES
You must inform us in writing of any medical condition that’s requires attention or medication before your tour commences.
In the highly unlikely event that you may wish to make a formal complaint against Penida Happy Tour. Please inform the Penida Happy Tour Company Driver /Representative at the time. If the matter cannot be resolved immediately or during your trip after the Driver/ Representative’s best endeavours to do so, your complaint should be made in writing to Company Penida Happy Tour as soon as is reasonably possible after the holiday, but within 30 days there of so that your complaint can be investigated.
- WEATHER CONDITIONS
Under no circumstances can we be held responsible for weather conditions. No ticket can be cancelled or amended by you at any time on the basis of weather conditions. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itinerary.
- THE PRICES
The prices are correct at the time of publication, however for overnight package the prices are subject to change without prior notice so please double check with us for the latest prices. The prices are not based on pick up venue in Ubud, Sanur, Denpasar, Canggu, Seminyak, Legian, Kuta, Jimbaran and Nusa Dua areas or South Bali areas. Pick up from other areas are available with extra cost. Contact us for details!
- TOUR DURATION
Tour duration is approximate duration which depends on the traffic and weather condition. However if all scheduled visits have been done, the tour is finished although the approximate tour time duration is not completed yet. Additional visit to other object(s) outside of the program is subject to an extra cost. Tour duration is counted from the agreed departure time from the pick up venue.
- TIP POLICY
Tips are not inclusive in the tour price so if you are satisfied with the services of drivers, generally after the tour they will expect tips from you. It’s up to you how much you would like to give them.
- TOUR GUIDE
During tour we only guarantee tours with The drivers tour guides, except special request.
For correct information, we recommend you to contact our WHATSAPP and LINE +6282145464399 directly.